FAQ

Our minimum is 24 pieces for standard scrub tops, pant sets, and fitted sets. Smaller runs of the Lab-Coat Style Scrub Jacket can be quoted case by case.

No. We regularly produce runs into the tens of thousands for hospitals and multi-site health systems.

Yes. We can produce a pre-production sample so you can approve the physical garment and fit before we run the full order — ask us for terms when you request your quote.

Yes. Combine styles — say a Scrub Top for one department and a Womens or Mens Fit Scrub Set for another — and the combined volume counts toward your price tier.

Yes. We keep your artwork, sizes, and color specs on file, so reorders and new hires match your previous run exactly and move faster.

No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.

Vector files (AI, EPS, SVG, or PDF) are ideal for embroidery digitizing. If you only have a photo or a PNG, our designers will recreate your logo embroidery-ready at no charge.

Yes. Send a reference — a photo, a sketch, or even a description — and our designers will build embroidery-ready artwork for you.

Yes. We offer custom Pantone thread matching so your embroidered logo matches your brand colors exactly.

Yes — send a spreadsheet of staff names or titles and we’ll embroider each set individually. This is common for practices that want name embroidery alongside the practice logo.

Unlimited, and always free, until you approve the mockup.

About two to three weeks from approved mockup for standard styles, depending on order size and current volume.

Yes. Rush is available for firm onboarding or launch deadlines — tell us your in-hands date and we’ll confirm what’s possible.

Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.

Shipping is quoted with your order based on quantity and destination.

Yes. Provide a distribution list with your order and we’ll split the shipment across locations — useful for multi-site practices.

We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected items.

Bulk pricing is by quote; typical ranges run from about $16 to $34 per unit at minimum quantities, improving as the run grows. Each product page shows its range.

Price depends on quantity, style, and decoration placement. A quote is the only accurate number — and we return one within a business day.

All major credit cards, ACH bank transfer, and purchase orders for established practices and institutions.

Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.

Ceil blue, Navy, Black, Wine, and custom Pantone thread matching, across every style we offer.

Yes. Thread embroidery stitches into the fabric and holds through hundreds of hospital-grade wash cycles without cracking, peeling, or fading the way a printed or heat-transfer logo does.

Poly-cotton blend or four-way performance stretch scrub fabric, depending on the style and your preference.

Machine wash warm or hot per standard clinical laundering, tumble dry low to medium. Embroidery and fabric are both built to withstand frequent institutional washing.